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diptyque

 
 
 
 
 

Help

  • Help Us Help You

    To help answer any queries or questions you may have about our online store, services and features we offer, we have compiled a comprehensive list of those most frequently asked questions. We hope you will find the answer you require. If not, please email Customer Services at service@diptyqueparis.com or phone us at 0800 840 0010.

  • How can I learn more about the history of diptyque?

    Please visit the Our Story section to learn more about diptyque’s history.

  • Does diptyque operate their own stores?

    diptyque has stores in France, London, Dubai, New York City, and San Francisco.

  • How do I find my nearest diptyque retailer?

    diptyque is carried by retailers throughout the world. Please visit our store locator to find the store location nearest you. General contact information can be found under our contact us section.

  • How do I inquire about Corporate Sales?

    Please complete our Corporate Sales form and submit your inquiry.

  • Can I alter the details in my diptyque online account?

    Before you can place an order at the diptyque online store, you will be asked to create a customer account. You can alter the information you provide at any time by logging into my account. Please see our terms and conditions for details of how we use the information that you provide to set up your diptyque customer account.

  • Which payment methods do you accept on line?

    Payment can be made by Mastercard, Visa and American Express.

  • At what stage is my credit card charged?

    Your credit card will be charged at the point at which your order is shipped. Any products you order that are not immediately available will be shipped to you as soon as they are available and your credit card will be charged at the point of shipment. Postage will be charged only against the first shipment if the order is to the same delivery address.

  • Is it safe to use my credit card on your web site?

    diptyque values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. If you have given your consent prior to entering the details required for the ordering process, our web site will retain your diptyque account details such as your name, address, email address and purchasing history. Each time you log into your diptyque account to create a new order you must re-enter your credit card details. Please see our terms and conditions for further details.

  • Can I still purchase an item that is out of stock?

    If an item is out of stock you cannot add it to your website order. If you would like to place an order for an item which is out of stock please contact customer services; our team will be able to take a telephone order for you.

  • Will I receive an order acknowledgement via email?

    In order to set up your diptyque customer account and purchase goods online, you will have provided us with your email address. You will receive an order acknowledgement via this email address.

  • How long do the candles burn?

    diptyque candles are made to burn longer than most traditional candles. Our candles on average last from 50 to 60 hours with a proper burn.

  • How do I learn how to care for my candle?

    On each candle page there is a section called candle care that contains instructions on how to maintain your candle.

  • Are diptyque candles made in France?

    Yes. Our candles are made in France.

  • How are diptyque candles made?

    Every candle is individually touched by hand and receives white glove treatment. For the complete story on diptyque’s candle making process please review The Art of Candle Making.

  • Where can I purchase diptyque products?

    It is easy to purchase diptyque products online. The online store offers the full line of diptyque products including limited edition or special online only products. Alternatively you can visit one of our diptyque stores or an authorized diptyque retailer. Please visit our store locator to find the store location nearest to you.

  • How can I obtain product samples?

    We offer a complimentary product sample with every order.

  • Why are products discontinued?

    Products will be discontinued if there is a significant decline in demand or to make way for new products. However, we will always be on hand to offer advice or recommendations on replacement or alternative products.

  • How long does it take to process an order?

    All orders received before 11:00 a.m. BST Monday to Friday (except holidays) will process within 24 business hours - often the same day. Orders received after 11:00 a.m. BST, on weekends or holidays will process the next business day. Final delivery will be within 2-5 business days of order.

  • What are my delivery options?

    Please see shipping methods during checkout for full details of the diptyque Paris delivery rates and services.

  • Can I ship an order outside the UK?

    Orders made via the diptyque Paris online store can be delivered to addresses within the UK.

  • Will I have to sign for my delivery?

    For security reasons, all parcels must be signed for on receipt. If you will not be at home during normal delivery hours you can provide us with an alternative secure delivery address where someone will be available to sign for your parcel.

  • Do you deliver to PO Boxes?

    diptyque delivery service requires a signature on delivery, therefore we are unable to deliver to PO Boxes.

  • How can I check the status of my order?

    Once we receive your order, diptyque will email your order number to you. Please quote this order number in all correspondence. You can contact our customer services team at service@diptyqueparis.com with regard to your query.

  • Can I have my order gift wrapped?

    Select gift wrap by checking the appropriate box in our customer checkout and entering a gift message. Each order is wrapped in a signature diptyque gift box and is accompanied with a gift card. At this time we do not offer per item gift wrapping. Should you require separate gift wrapping, please place separate orders.

  • Cancellation and Returns Policy

    We hope that you are happy with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Full details in relation to such rights can be found in our Terms and Conditions for Product Sales. which you can access by clicking here.

    Please follow the 4 steps outlined below to exercise your cancellation rights and return your goods to Diptyque:

    step 1.

    As you are a consumer you may, in accordance with the Consumer Contracts Regulations 2013, cancel your order and obtain a refund (or exchange) within 14 working days from delivery.

    Please access and complete a Cancellation Form which can be accessed by clicking here [hyperlink to cancellation form in PDF], and enclose this Cancellation From with the goods to be returned.

    We will refund the costs of your returning the goods to us. Please contact our Customer Services team on 0800 840 0010 or by email at service@diptyqueparis.com to receive your return postage label. Please note that the return postage label is to be used within 24h.

    If you have any questions relating to the Cancellation Form, please contact our Customer Services Team on 0800 840 0010 during regular trading hours.

    step 2.

    Post the goods to be returned, with the Cancellation Form enclosed, to the following address - Diptyque, 2nd Floor, 21-22 Great Castle Street, London, W1G 0HZ.

    All items must be returned unused, with authentic labels and in original packaging. You are responsible for returning the products to us as soon as possible. If goods returned are not in a re-sellable condition, we may not accept your return.

    Please ensure that you obtain a proof of postage when you do post your package, as we do not accept responsibility for items which are lost in transit. Customers wishing to return fragrance items should have regard to any labeling and packaging guidelines produced by Royal Mail or any other courier used.

    step 3.

    All returned goods will be examined upon receipt. We will not provide a full refund if the goods show signs of unreasonable use such as opened packaging. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for such goods to be returned to you within 28 days of our notification.

    Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised (e.g. by being engraved); or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

    Step 4.

    Your refund for the goods (including the initial standard delivery charge, but not the additional cost of any premium delivery option that was chosen) will be refunded by Diptyque as soon as possible by the original payment method, no later than 14 days after we have received the goods (provided that you have returned the goods to us within 14 working days of delivery to you or your notifying us of cancellation).

    The above cancellation and refund rights are in addition to your statutory rights (under the Consumer Rights Act 2015) to return goods which are damaged or faulty, or not what you originally ordered. Further details of these rights are set out in our Terms and Conditions for Product Sales.

  • 2. Ownership Of Rights

    All rights in this Site, including copyright and moral rights, are owned by or licensed to Diptyque. Any use of this Site or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this Site for any purpose.

  • 3. Accuracy of content

    The images of products on this Site are illustrative only. The packaging may vary from that shown. The weights and dimensions are approximate only. We have made every effort to display as accurately as possible the colour of the products that appear on the Site. However, as the actual colours you see will depend on your personal computer equipment, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the merchandise on delivery. To the extent permitted by applicable law, Diptyque disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Site. We are not responsible for the content of any off-website pages or any other websites linked to or from this Site. Links appearing on this Site are for your convenience only and are not an endorsement by us of the content, products, services or suppliers connected therewith. We shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this Site, in any off-website materials, or in any linked websites.

  • 4. Damage to your computer

    We make every effort to ensure that this Site is free from viruses or defects. However, we cannot guarantee that your use of this Site or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the Site and screen out anything that may damage it. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this Site.

  • 5. Limitation of liability

    The provisions of this clause 5 relate to the use of this Site only and do not affect the statutory rights of consumers or any other rights granted by us in connection with the purchase of our goods on this Site.

    Nothing in this Terms of Use excludes or limits our liability for death or personal injury arising from our negligence or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

    To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.

    We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with: • use of or inability to use our Site; or • use of or reliance on any content displayed on our Site. If you are a business user, please note that we will not be liable for: • loss of profits, sales, business, or revenue; • business interruption; • loss of anticipated savings; • loss of business opportunity, goodwill or reputation; or • any indirect or consequential loss or damage.

    If you are a consumer user, please note that we only provide our Site for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  • 6. Prohibited uses

    You may use our Site only for lawful purposes. You may not use our Site: • in any way that breaches any applicable local, national or international law or regulation; • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect; • to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards set out below; • to transmit or procure the sending of any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation ('spam'); or • to knowingly transmit any data, or to send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You also agree: • not to reproduce, duplicate, copy or re-sell any part of our Site in contravention of the provisions of these terms of website use; and • not to access without authority, interfere with, damage or disrupt: o any part of our Site; o any equipment or network on which our Site is stored; o any software used in the provision of our Site; or o any equipment or network or software owned or used by any third party.

    You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable solicitors' fees, resulting from any third-party claim, action, or demand resulting from your unlawful use of the Site. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

  • 7. Submission of Information

    We welcome your enquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us ("Information") will be treated as non-confidential and non-proprietary. Subject to our Privacy Policy [hyperlink], by providing us with any such unsolicited Information you hereby grant Diptyque a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the Information in any form, media or technology and whether alone or as part of other works. Furthermore, if you send us any such Information you represent and warrant that you own or otherwise are entitled to any and all rights to the Information and that your Information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form. You may not impersonate any person or entity or use any false e-mail address or otherwise mislead us as to the origin of the Information submitted and you agree to indemnify us and hold us harmless from and against any claims arising from your claims and/or any third party claims to any rights in any such Information.

  • 8. Intellectual Property

    The trade marks, logos and service marks (“Intellectual Property”) displayed on our Site are the registered and unregistered marks or designs of Diptyque, our affiliates, our licensors and/or our suppliers in the UK, France, US and other countries and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our Intellectual Property or that of our suppliers without our or their prior written consent.

  • 9. Mobile services

    If you access this Site via your mobile phone, we do not currently charge for this access. Please be aware that your carrier's normal rates and fees, such as text messaging fees or data charges, will still apply.

  • 10. User generated material

    By submitting ideas, designs, customizations, creative concepts, or any other information ("User Generated Material") to this Site (or to our accounts on any Third Party Sites), you accept and agree that you assign and/or waive all ownership of and rights (including moral rights) in or to any intellectual property rights and other rights in the User Generated Material to Diptyque. To the extent such transfer is not valid, you grant Diptyque, by submitting the User Generated Material to this Site, a worldwide, non-exclusive, fully paid, perpetual, royalty-free license to use, including but not limited to a right to copy, modify, publicly display, distribute and to sublicense (all or parts of), the User Generated Material for any purposes as it deems fit, including but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving this Site or other products or services both online and offline.

    All User Generated Material shall be deemed to be non-confidential. Diptyque shall be entitled to use or disclose the User Generated Material in any manner whatsoever, without liability or notice to you. You acknowledge and agree that you shall have no claim against Diptyque or any other party should any User Generated Material created, posted or sent by you be used in the above sense by Diptyque or any part of its group. You warrant that: • you own or are otherwise entitled to any and all rights in any User Generated Material; • any User Generated Material is not, and does not contain, material which is offensive, abusive, pornographic, defamatory, blasphemous or unlawful, and does not infringe, or potentially infringe, the rights of a third party or any applicable law including, in particular, any intellectual property rights; • any User Generated Material is original and is not copied in whole or in part from any third party; • any User Generated Material does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form; and • you will not impersonate any person or entity or use any false e-mail address or otherwise mislead us as to the origin of any User Generated Material submitted, and you agree to indemnify us and hold us harmless from and against any claims arising from your claims and/or any third party claims to any rights in any User Generated Material. You agree that Diptyque: • does not, and has no obligation to, review the User Generated Material; • is not in any manner responsible for User Generated Material; • does not guarantee the accuracy, integrity or quality of User Generated Material; and • cannot assure that harmful, inaccurate, deceptive, offensive, threatening, defamatory, unlawful or otherwise objectionable User Generated Material will not appear on this Site.

    Notwithstanding the foregoing, Diptyque reserves the right to moderate all User Generated Material, and to decline the submission of, edit the content of, or remove from this Site, any User Generated Material in its absolute discretion, for example because it infringes the intellectual property rights of a third party, because the content is inappropriate, obscene, or abusive, or for any other reason. Diptyque is under no obligation to inform you of the reasons for such intervention.

  • 11. Non-waiver

    No failure to exercise and no delay on the part of Diptyque in exercising any right, remedy, power or privilege of Diptyque under this Terms of Use and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Diptyque.

  • 12. Transfer of rights

    We may transfer our rights and obligations under this Terms of Use to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or your obligations under this Terms of Use. You may only transfer your rights or obligations under this Terms of Use to another person if we agree in writing.

  • 13. Other legal notices

    There may be legal notices on other areas of this Site which relate to your use of this Site, all of which will, together with this Terms of Use, govern your use of this Site.

  • 14. Questions

    If you have any questions regarding this Terms of Use please contact us by e-mail at service@diptyqueparis.com or write to us at

    Customer Services
    Diptyque
    2nd Floor
    21-22 Great Castle Street
    London
    W1G 0HZ

  • 15. Changes to legal notices

    We reserve the right to change this Terms of Use from time to time and we encourage you to review it as often as possible. Any changes are effective immediately upon posting to the Site.

  • 16. Law, jurisdiction and language

    This Site, any content contained herein, and any contracts entered into as a result of usage of this Site are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

    step 1.

    Please contact customer service for a RAN before returning the item(s). You may reach us at service@diptyqueparis.com

    step 2.

    Make sure to pack the item(s) securely in the original product packaging, if possible. Kindly note that we are only able to exchange or refund goods that are returned to us in their original unopened form and in a resalable condition.

    step 3.

    Please include on your internet invoice (emailed printout) the RAN. Please remember that in order for the return to be processed you must ensure that the goods are wrapped securely in the same outer packaging in which you received them.

    All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer refunds, replacements or exchanges on any opened or used goods. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow a maximum of 14 working days for your refund, replacement or exchange to be processed.

    Your payment for the goods will be refunded by diptyque as soon as possible by the original payment method, no later than 14 working days after we have received the goods. Please note that delivery charges are not refunded. In addition to our returns policy you have the right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition. Where goods are delivered to a third party you may also exercise this right if you are able to return the goods to us in their original, unopened and unused condition. Please see the cancellation right section in our terms and conditions.

    Your statutory rights are not affected.

  • Privacy Policy

    diptyque values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. you will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in 'my account'. You can access 'my account' directly to amend any personal details, for example if you change your address. If you wish to place an order on our website you will also be required to provide credit or debit card details.

    We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. When you give us information, it may be used for:

    i. administration of our site: The information you give us is necessary to enable us to fulfill your order, make sure it is delivered correctly and to maintain your account.

    ii. customer service: We ask for your contact details, such as your email address and telephone number, to enable us to answer any questions you have about using our website and to notify you about the status of your order.

    iii. direct marketing: We want to keep you up to date on our latest products, promotional offers and events. If you have agreed when you registered, we can inform you about these and other services and events we offer by email, post or telephone. You can also choose when registering to receive such information from other carefully selected companies.

    You will not be sent any unsolicited material unless you indicate that you want to receive details about products, offers and events etc. when you register. We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies products, offers and services. From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this website. Examples of these functions would include the processing of data to process your order and maintain your account including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc. These companies or individuals may be provided with access to your personal details in order to fulfill their function but may not use such information for any other purpose.

    iv. cookies: The diptyque online ordering system uses cookies to record a unique reference on your computer. This means that we can recognise your computer when you access www.diptyqueparis.co.uk and log into your account with your user name and password. We will not use cookies without your prior consent so you have the option of choosing whether or not you would like our website to remember your details before you enter the delivery options section of our ordering process. The use of cookies allows us to remember the goods that you placed in your shopping bag and saves you having to enter the basic contact information that you provided us with on setting up your diptyque account. Our cookies do not remember your credit card details. You may experience technical difficulties in using our website if you have disabled cookies. If you have disabled JavaScript you will not be able to use this website. You can alter your cookie and JavaScript settings in your browser's preferences which is usually found in the Edit menu.

    v. data protection: diptyque is committed to protecting the information we collect from you, which we use to enhance your experience of using our site and to provide you with the merchandise and services you request from us. The above section of our terms & conditions comprises our privacy policy and enables you to understand how we retain and use your personal information. You can at any time change and update the information you have provided by logging into 'my account.'

  • Damage To Your Computer

    diptyque makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. diptyque will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

  • Limitation Of Liability

    diptyque makes no representations or warranties in connection with this website, whether express or implied, including but not limited to warranties of satisfactory quality, non-infringement or fitness for a particular purpose, except to the extent such warranties are not legally excludable. To the fullest extent permissible diptyque will not be liable for interruption of business; loss or damages of any kind incurred as a result of dealings with or the presence of the website or off-website links; access delays or access interruptions to the website; computer viruses, system failure or any malfunction which may occur in connection with your use of our website; any inaccuracies or omissions or misleading, false or deceptive statements in the content; or, any events beyond diptyque's reasonable control. Furthermore, to the fullest extent permitted by law we will not be liable for any direct, indirect, special, incidental, consequential or other damages of any kind related to your use of the website and in no event shall our maximum aggregate liability exceed one hundred pounds sterling.

  • Exclusions Of Liability

    Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of diptyque or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

  • Complaints & Submission of Information

    If you wish to contact us to complain about any matter in regard to the merchandise, please email us at service@diptyqueparis.com or write to us at:

    Customer Services
    Diptyque
    68 Marylebone High Street
    London
    W1U 5JH

    We welcome your enquiries or feedback on the merchandise you use or might like to purchase. However, it is our policy to decline any unsolicited suggestions or ideas. Any enquiries, feedback, suggestions, ideas or other information you provide to us ('information') will be treated as non-confidential and non-proprietary. Subject to our privacy policy, by providing us with any such unsolicited information you hereby grant diptyque a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology and whether alone or as part of other works. You also agree that your information may not be returned and we may use your information and any ideas, concepts or know-how contained therein, for any purpose. Furthermore, if you send us any such information you represent and warrant that you own or otherwise are entitled to any and all rights to the information and that your information does not contain or constitute software viruses, commercial solicitation, chain letters, mass mailings or 'spam' in any form. You may not impersonate any person or entity or use any false email address or otherwise mislead Diptyque as to the origin of the information submitted and you agree to indemnify diptyque and hold diptyque harmless from and against any claims arising from your claims and/or any third party´s claims to any rights in any such information.

  • Intellectual Property

    The trade marks, logos and service marks ('intellectual property') displayed on our website are the registered and unregistered marks of diptyque, our affiliates, our licensors and/or our suppliers in the UK, US and other countries and are protected by UK and international trade mark laws. Except in connection with placing an order for merchandise or as required by applicable law, you may not use, reproduce, duplicate, copy, sell, resell, access, modify or otherwise exploit our intellectual property or that of our suppliers without our or their prior written consent.

  • Non-waiver

    No failure to exercise and no delay on the part of diptyque in exercising any right, remedy, power or privilege of diptyque under these terms & conditions and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of diptyque.

  • Other Legal Notices

    There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.

  • Changes To Legal Notices

    We reserve the right to change these terms & conditions from time to time and we encourage you to review them as often as possible. Any changes are effective immediately upon posting to the website.

  • Law, Jurisdiction And Language

    This website, any content contained herein and any contracts entered into as a result of usage of this website are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

    These terms & conditions do not affect your statutory legal rights.

  • Privacy Policy

    Date of Last Update: March 2018

    Diptyqueparis.co.uk (the "Site") is a website operated in the United Kingdom by Saint Germain Limited, a company incorporated in England and Wales with company registration number 04338898, VAT number 791414425 and whose registered office is located at 2nd Floor, 21/22 Great Castle Street, London, W1G 0HZ ("Diptyque", "we", "us" or "our").

    This Terms of Use (together with the documents referred to in it) tells you the terms of use on which you may make use of the Site, whether as a guest or a registered user. Use of our Site includes accessing, browsing, or registering to use our Site. Please read this Terms of Use carefully before you start to use our Site, as it will apply to your use of our Site. We recommend that you print a copy of this for future reference.

    By using our Site, you confirm that you accept this Terms of Use and that you agree to comply with it.

    If you do not agree to this Terms of Use, you must not use our Site.

    You have chosen to visit the Site in the United Kingdom in order to purchase our products. As a consequence, irrespective of your place of residence, your use of the Site is occurring in the United Kingdom and will be governed by this Terms of Use and the laws of England and Wales. Any use of currencies other than the UK pound sterling are purely for your ease of reference.

    We also like to interact with you on third party sites where we post content or invite your feedback, such as Facebook, Twitter, Instagram and YouTube ("Third Party Sites"). We do not control these Third Party Sites and this Terms of Use does not apply to companies that Diptyque does not own or control, or to the actions of people that Diptyque does not employ or manage. You should always check the terms of use posted on Third Party Sites.

    Diptyque uses secure socket layers ("SSL"), the industry standard in transferring information to process your orders.

  • 1. Information we collect from you

    1.1 Information you give to us.

    You may give us information about you by filling in forms on our Site or by corresponding with us by telephone, e-mail, or otherwise. This includes information you provide when you register to use our Site (which you must do if you would like to use some of the services and features we offer), subscribe to our services, or place an order on our Site. This information may include your name, address, telephone number, e-mail address and debit or credit card information (if you wish to place an order on our Site). When you register with us you can view your personal information in 'My Account'. You can access 'My Account' directly to amend any personal details, for example if you change your address. If you forget your password, simply click on the 'forgotten password' link on the register or login page and an e-mail containing your decrypted password will be sent to the e-mail address that you originally provided.

    1.2 Information we collect about you. With regard to each of your visits to our Site, we may automatically collect the following information: technical information including the Internet Protocol (IP) address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and

    information about your visit including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any telephone number used to call our customer service number.

    1.3 Information we receive from other sources. We may receive information about you if you use any of the other websites we (or any member or brand within our group) operate or other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this Site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

  • 2. Cookies

    Our Site uses cookies to distinguish you from other users of our Site. This helps us to provide you with a good experience when you browse our Site and also allows us to improve our Site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy [hyperlink].

  • 3. Use made of the information

    We use information held about you in the following ways:

    3.1 Information you give to us. We will use this information in relation to:

    (a) Administration of our Site and performance of our contract with you: The information you give to us is necessary to enable us to (i) fulfil your order (including acknowledging your order and communicating with you if there is any issue regarding the fulfilment of your order); (ii) to make sure your order is delivered correctly; (iii) to maintain your account; (iv)accounting, billing, reporting and audit; (v) credit checking or screening (vi) authentication and identity checks; (vii) credit, debit or other payment verification and screening; (viii) debt collection; (ix) safety, security, health, training, legal and administrative purposes.

    (b) Providing customer service in pursuit of our legitimate interest as a retailer: We ask for your contact details such as your e-mail address and telephone number and order details to enable us to answer any questions you have about using our Site; to notify you about the status of your order and other customer care services such as identifying your requirements and shopping preferences. To provide those customer care services we may use your data for statistical and market analysis; case studies, research and development by us, or a third party we appoint as a data processor but in doing so your personal data will be anonymised for the use of it by these parties. They will not receive your name, address, email address or telephone number.

    (c) Direct Marketing: in order to improve your shopping experience with us we want to keep you up-to-date on our latest products, promotional offers and events. We will only contact you with marketing materials ifyou have consented to this, and only via the methods to which you have consented (eg: electronic means (email or text)/post/telephone). We may use the information you provide and the information we collect about you to build a picture of your interests so that we may tailor our communications to you to ensure they are relevant and of interest to you and so that when you visit our site we can tailor your experience so that it is easier to shop with us.

    Opt-Out of Direct Marketing: You can at any time tell us not to send you marketing communications (i) by email by clicking on the unsubscribe link within the marketing e-mails you receive from us; or (ii) by SMS by following the “STOP” instructions provided with the message or (iii) by postal mail by following the instructions that may be included in a particular promotion. If you have registered with us, you may also opt out of receiving postal mail from us by logging into your account and amending your preferences.

    (d) Our service: To notify you about changes to our service.

    (e) Our Site: To ensure that content from our Site is presented in the most effective manner for you and for your computer, and so that we can enhance your experience of using our Site.

    3.2 Information we collect about you. We will use this information in relation to:

    (a) Administration of our Site: To administer our Site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes. We may collect information from visitors to our site and analyse it to build up a picture of how people use our website. This helps us to improve the service we offer you.

    (b) Site improvement: To improve our Site to ensure that content is presented in the most effective manner for you and your computer.

    (c) Providing customer service in pursuit of our legitimate interest as a retailer: The information we collect from you will allow us to (i) allow you to participate in interactive features of our service when you choose to do so; (ii) allow us to measure or understand the effectiveness of advertising we serve to you and others; and (iii) allow us to make suggestions and recommendations to you and other users of our Site about goods or services that may be of interest to you or them if you have agreed to be contacted by us for these purposes.

    (d) Security of our Site: As part of our efforts to keep our Site safe and secure.

    3.3 Information we receive from other sources. We may combine the information we collect from you and the information you provide to us with information we receive from other sources. We may use the combined information for the purposes set out above (depending on the types of information we receive).

  • Disclosure of your information?

    (a) We may share your personal information with any member or brand within our group, which means our parent undertaking, Manzanita US Investments LP (a US Limited Partnership), and all of its subsidiary undertakings (terms in italics shall have the meaning ascribed to them in section 1161 and 1162 of the UK Companies Act 2006). Please visit www.manzanitacapital.com for more information about our group and brands. They may use the information in accordance with their privacy policies for purposes such as: financial reporting and analysis; strategic planning; the development of customer segmentation and metrics to provide a consistent view of our customer base; the creation of inspiring content and editorial features, and the development of new products and collaborations to enhance your experience as a customer of Diptyque or other brands in the Group.

    4.2 From time to time we retain the services of other carefully selected and monitored companies and individuals to perform functions on our behalf in connection with the successful operation and continuous improvement of this Site. These companies and individuals are appointed as data processors. We may share your information with selected third parties including:

    (a) Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you (e.g. in order to process your order and maintain your account, including the authorisation and validation of credit or debit card transactions, the provision of delivery services, the analysis of data, etc.). These companies or individuals may be provided with access to your personal details in order to fulfil their function but may not use such information for any other purpose.

    (b) Advertisers and advertising networks we appoint to assist us and who require the data to select and serve relevant adverts to you on our behalf.

    (c) Analytics and search engine providers that assist us in the improvement and optimisation of our Site.

    4.3 We do not provide your personal details to other companies or individuals for their marketing purposes unless you have indicated when you registered that you wish to receive information about other companies' products, offers and services.

    4.4 We may disclose your personal information to other third parties:

    (a) In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

    (b) If Diptyque (or its ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006) or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

    (c) If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use [hyperlink] or Terms and Conditions of Online Sale [hyperlink] and other agreements; or to protect our rights, property, or safety (or the rights, property, safety of our customers, or others). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

  • 5. Where we store and process your personal data

    5.1 The data that we collect from you may be transferred to and stored at a destination outside of the country in which it was originally collected. This may include transfers outside of the European Economic Area (EEA) (including to the USA). The reason for this transfer is that some of the operations we need managed in order to complete our contract with you are located outside of the EEA, for instance, it may be processed by staff working outside of the EEA who work for us or for one of our suppliers. Such staff may be engaged in, amongst other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable law.

    5.2 We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes any credit or debit card details, your personal contact information together with any other names and addresses you provide when you place an order for delivery to another address, and your purchasing history. If you have given your consent prior to entering the details required for the ordering process, our Site will retain your Diptyque account details such as your name, address, e-mail address and purchasing history. Each time you log into your Diptyque account to create a new order you must re-enter your credit card details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

    5.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

  • 6. Rights of Data Subjects

    As a data subject and in accordance with applicable laws you have the right to the following:

    • A right of access to a copy of the information comprised in their personal data;

    • A right to object to processing that is likely to cause or is causing damage or distress;

    • A right to prevent processing for direct marketing;

    • A right to object to decisions being taken by automated means;

    • A right in certain circumstances to have inaccurate personal data rectified, locked, erased or destroyed; and

    • A right to claim compensation for damages caused by a breach of applicable laws.

  • 7. Data Retention and Destruction

    We store data for as long as it is necessary to provide the products and services to you and others and so long as we are legally required to do so. Information associated with your account will be kept until your account is deleted, unless we no longer need the data to provide products and services, or until any legal requirements to keep it no longer exists. When we no longer need personal data, we securely delete and destroy it.

  • 8. Third party websites

    Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

  • 9.

    9. E-mail and SMS opt-out

    You can at any time tell us not to send you marketing communications (i) by e-mail by clicking on the unsubscribe link within the marketing e-mails you receive from us or (ii) by SMS by following the "STOP" instructions provided with the message. If you have registered with us, you may also opt out of receiving marketing e-mails and/or SMS messages by logging into your account and amending your preferences.

  • 10. Postal mail opt-out

    You can at any time ask us to stop sending you marketing communications by postal mail by following the instructions that may be included in a particular promotion. If you have registered with us, you may also opt out of receiving postal mail from us by logging into your account and amending your preferences.

  • 11. Accessing and modifying your personal information

    Applicable laws give you the right to access information held about you. Your right of access can be exercised in accordance with applicable laws. We will respond to your access request within one month, in accordance with the law. Subject to applicable law, you also have the right to update and correct inaccuracies in your personal data, and have the information blocked or deleted, as appropriate. You may request to change or delete your personal information by sending an e-mail service@diptyqueparis.com

  • 12. Right to erasure

    Requests for the deletion or removal of your personal data, including information published or processed online, should be directed to service@diptyqueparis.com

  • 13. Right to data portability

    If you would like access to any personal data which you have provided to us in a machine-readable format, or if you would like your data to be transferred directly to another data controller, please direct your request to service@diptyqueparis.com

  • 14.Changes to our Privacy Policy

    Any changes we may make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes to our Privacy Policy.

  • 15. Contact

    Questions, comments or requests regarding this Privacy Policy are welcomed and should be addressed to service@diptyqueparis.com

  • 16. Non-waiver

    No failure to exercise and no delay on the part of Diptyque in exercising any right, remedy, power or privilege of Diptyque under this Privacy Policy and no course of dealing between us shall be construed or operate as a waiver, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege on the part of Diptyque.

  • 17. Law, jurisdiction and language

    This Site, any content contained herein, and any contracts entered into as a result of usage of this Site are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

  • Intro

    Date of Last Update: March 2018

    Welcome to the Diptyque UK website (the "Site").

    By placing an order with Diptyque ("Diptyque", "we", "us" or "our") for products which are sold on the Site ("Products") you will be deemed to have read, understood and agreed to these T&Cs ("T&Cs"). Please read these T&Cs carefully and, if you are unhappy with any aspect, you should contact one of our customer service advisors before placing an order with us.

    We amend these T&Cs from time to time. Please check the top of this page to see when these T&Cs were last updated. Every time you order Products from us, the T&Cs in force at the time of your order will apply to the contract between you and us. If we have to revise these T&Cs and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.

  • About Diptyque

    This Site is operated in the United Kingdom and all sales on the Site are made by Saint Germain Limited which is a company incorporated in England and Wales with company registration number 04338898, VAT number 791414425 and whose registered office is located at 2nd Floor, 21/22 Great Castle Street, London, W1G 0HZ.

    You have chosen to visit the Site in the United Kingdom in order to purchase our Products. As a consequence, irrespective of your place of residence, any purchase you make will occur in the United Kingdom and will be governed by these T&Cs and the laws of England and Wales. Any use of currencies other than the UK pound sterling are purely for your ease of reference.

  • 2. Other Policies

    The following additional policies (which can be accessed by clicking on the links below) also form part of these T&Cs and should be read carefully before placing an order:

    Privacy Policy

    Cookie Policy

    Website Terms of website use

    Returns Policy

    Candle Care Guidelines

    In particular when agreeing to these terms and conditions of sale you agree to:

    the processing of your personal data in accordance with our Privacy Policy [insert hyperlink], and

    the transfer of your personal data outside of the EEA as described in our Privacy Policy [insert hyperlink].

    In order to make a purchase through the Site or to use the services or features made available to you on the Site you will be required to register. When you register, you will be required to provide information about yourself including, but not limited to, your name, telephone number and e-mail address, which is true, accurate, current and complete in all respects. Should any of your registration information change in the future you are required to amend your personal online account immediately. We may change registration requirements from time to time. Furthermore, when ordering items, you will be required to provide payment details and you represent and warrant that the payment details you provide on ordering are both valid and correct and you confirm that you are the person referred to in the billing information provided.

    The purchase of Products through the Site is strictly limited to parties who can lawfully enter into and form contracts on the Site in accordance with English law. If you are under the age of 13 you may look at our Site but you may not purchase any Product without the consent of a parent.

  • 3 Pricing policy

    We have taken great care in the preparation of the content of this Site, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the Products or the prices as advertised on this Site. All prices are displayed inclusive of VAT and exclusive of delivery charges. The total cost of your order is the price of the Products ordered plus VAT at the current rate and plus the delivery charges as set out during the checkout process.

    We do not charge your credit or debit card until we dispatch your order. Items in your online Shopping Cart will reflect the most recent price displayed on the Product's detail page.

  • 4 Availability

    All Products are subject to availability. Validly stated prices on our Site remain in effect for so long as the Products are available or as otherwise stated on our Site. We will inform you as soon as possible if the Products you have ordered are not available.

  • 5 Online ordering process

    The ordering process consists of following steps:

    a) you add the Products which you wish to purchase to your Shopping Cart;

    b) you select your preferred delivery method;

    c) you provide an address for delivery, a billing address, and any requested payment information;

    d) you will be asked to read carefully and then accept the T&Cs;

    e) before submitting your order you will have a final opportunity to review the Products to be purchased and their prices (including any additional charges and fees such as delivery costs) and all of the information you have submitted; and

    f) you will click ‘Continue to finalise your order.

  • 4 Availability

    All Products are subject to availability. Validly stated prices on our Site remain in effect for so long as the Products are available or as otherwise stated on our Site. We will inform you as soon as possible if the Products you have ordered are not available.

  • 6 Ordering errors

    You are able to correct errors on your order up to the point at which you click on 'submit order' on the final page of our ordering process.

  • 7 Acknowledgement and acceptance of your order

    We will notify you by e-mail as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by e-mail or telephone advising you of this. We will confirm acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation"). A legally binding contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the Products to you) ("Contract"). If you require any information concerning your order please e-mail us at service@diptyqueparis.com quoting your order number. We may not accept your order if a Product you have ordered is out of stock, if we have identified a Product or pricing error, or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

  • 8 Delivery

    Deliveries can only be made within the UK and Channel Islands. Not all of our delivery options are available to all areas of the UK and Channel Islands. If you have a question about delivery outside of the UK and Channel Islands we will advise you if you call our customer services team on 0800 840 0010.

    We will deliver the Products in accordance with the delivery option selected by you. Whenever referred to, working days exclude Saturday, Sunday and EU public holidays. Upon delivery of the Products to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and to address any intended cancellation to the correct addressee or to return or exchange your Products. For further information, please see the Your cancellation right and the Your other statutory rights to return Products under the Consumer Rights Act 2015 sections within these T&Cs.

    When offered, free delivery applies to Standard UK delivery only. We will endeavour to deliver orders within 3-8 working days (however, such timescales are not guaranteed delivery times and should not be relied upon).

    We are not responsible for delivery delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

  • 9 Inspection

    You should inspect the Products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us otherwise and return the Products in accordance with your cancellation rights or other statutory rights (as referred to below).

  • 10 Payment

    Payment can be made through any of the following methods: Visa, Mastercard and American Express and Paypal. Payment will be debited and cleared from your account at the point at which your order is dispatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Diptyque, we will not be liable for any delay or non-delivery of Products. We retain the legal ownership of all Products until full payment has been made by you and received by us and legal ownership of the Products will immediately transfer back to us if we refund any payment for the Products to you. Risk in the Products transfers to you upon delivery.

    Please refer to our Privacy Policy [hyperlink] for further information regarding secure payment and internet fraud.

  • 11 Your Cancellation Rights

    11.1 As you are a consumer, you have a legal right to cancel a Contract under the Consumer Contracts Regulations 2013 from the date of the Dispatch Confirmation until the date which is 14 days after you receive the Products. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.

    11.2 Your right to return goods does not apply to goods (i) made to your specification; or (ii) which have been clearly personalised; or (iii) which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly; or (iv) where sealed goods have been supplied which are not suitable for return due to health protection or hygiene reasons, if they become unsealed after delivery.

    11.3 To cancel a Contract, you just need to let us know that you have decided to cancel. The easiest way to do this is to complete the Cancellation Form which can be accessed by clicking here, or by e-mailing us at service@diptyqueparis.com , or by contacting our Customer Services team by post at: Customer Services, Diptyque, 2nd Floor, 21-22 Great Castle Street, London W1G 0HZ. In any such e-mail or written communication, you must include details of your order, including your order number, to enable us to identify it. Your cancellation is effective from the date you send us the e-mail or post the letter to us.

    11.4 If you cancel your Contract we will:

    (a) Refund you the price you paid for the Products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a store. If we refund you the price paid before we are able to inspect the goods and later discover that you have handled them in an unacceptable way, you will be liable to pay to us an appropriate amount.

    (b) Refund any delivery costs you have paid, although the maximum refund will be the cost of delivery by the least expensive delivery method we offer (as permitted by law).

    (c) Make any refund due to you as soon as possible and in any event within 14 days after the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.

    (d) Refund you on the credit card or debit card or paypal account used by you to pay. If you used vouchers to pay for the Products we may refund you in vouchers.

    (e) We are not able to satisfy requests for exchanges and we will refund you the cost of the Products. The original Contract between us will be cancelled.

    11.5 If a Product has been dispatched to you or you have received it before you decide to cancel your Contract:

    (a) you must return it to us in its original packaging, unopened, without undue delay and in any event no later than 14 days after the day on which you let us know that you wish to cancel the Contract;

    (b) Products should be returned to the following address - Diptyque, 2nd Floor, 21-22 Great Castle Street, London, W1G 0HZ;

    (c) if you wish to return fragrance Products you should have regard to any labelling and packaging guidelines produced by Royal Mail or any other courier used;

    (d) We will refund any delivery costs you have paid in accordance with our Refund Policy [INSERT LINK].

    (e) if sending by post, we recommend that you obtain proof of postage as we do not accept responsibility for items lost in transit; and

    (f) if you cancel your order but do not return such goods to us within 14 working days of notifying us of cancellation, we shall be entitled to withhold payment of any refund.

  • 12 Your other statutory rights to return Products under the Consumer Rights Act 2015

    12.1 Because you are a consumer, we are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights (which are summarised in general terms below) are not affected by your right of return and refund in clause 12 (above) or anything else in these T&Cs.

    12.2 The Consumer Rights Act 2015 states that goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Products your legal rights entitle you to the following:

    (a) Up to 30 days: if your goods are faulty, then you are entitled to an immediate refund.

    (b) Up to 6 months: if your goods cannot be repaired or replaced, then you are entitled to a full refund in most cases.

    (c) After 6 months (depending on the type of Product): if your goods do not last a reasonable length of time then you may be entitled to some money back.

  • 13 Our liability for loss or damage suffered by you

    13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these T&Cs we will be responsible for loss or damage that you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen (for example, if you discussed it with us during the sales process).

    13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Products as summarised at clause 13; and for defective Products under the Consumer Protection Act 1987.

    13.3 We only supply Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  • 14 Questions and complaints

    If you have any questions about these T&Cs or if you wish to contact us to complain about any matter in regard to the Products, please e-mail us at service@diptyqueparis.com or write to us at: Customer Services, Diptyque, 2nd Floor, 21-22 Great Castle Street, London, W1G 0HZ.

    If after contacting us and following our complaints procedure you still feel that your complaint has not been resolved satisfactorily, you may access the EU Commission's Online Dispute Resolution platform [insert link to - https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage].

  • 15 Transfer of rights

    We may transfer our rights and obligations under these T&Cs to another organisation and we will always notify you in writing if this happens (but this will not affect your rights or our obligations under these T&Cs). You may only transfer your rights or your obligations under these T&Cs to another person if we agree in writing.

  • 16 Law, jurisdiction and language

    This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed by English law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

  • 15 Transfer of rights

    We may transfer our rights and obligations under these T&Cs to another organisation and we will always notify you in writing if this happens (but this will not affect your rights or our obligations under these T&Cs). You may only transfer your rights or your obligations under these T&Cs to another person if we agree in writing.

  • Intro

    Here are tips for safely prolonging the life of your candles.

  • Burn Time

    The first time you burn your diptyque candle, allow it to burn for at least two hours, until the whole top is liquid with wax. This will help your candle burn more evenly the next time.

    Standard Candle: May burn up to 60 hours.

    Mini Candle: May burn up to 30 hours.

    Colored Candles: May burn up to 90 hours.

    Large Indoor/Outdoor Candle: May burn up to 150 hours.

  • Trim the Wick

    Before lighting your diptyque candle, trim the wick to 1/4-inch length. By shortening the wick you allow it to burn more slowly and also avoid unsightly black smoke marks around the edge of the glass.

  • Realign the Wick

    After blowing out your candle, re-center and straighten the wick.

  • Safety

    Never leave a lit candle unattended. This could be a fire risk. Always place your candle on a level, heat resistant, non-flammable surface away from fabric or drapes. Choose an area free from drafts to avoid uneven burning. Do not place your candle on a marble or glass surface. If the bottom of the hot candle glass comes in contact with a cold material, the glass may crack.